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Understand engagement levels of your website content.Start proactive online live chat with your website visitors and provide live customer support.

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Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.More Details Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance.A study called “Making Proactive Chat Work” that was conducted by Forrester Research found the following: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” An online chat system provides customers immediate access to help.Wait times are often much less than a call center, and customers can easily multi-task while waiting.The report goes on to say: “62% reported being more likely to purchase from the site again.

A further 38% of respondents said they had made their purchase due to the chat session itself.Use these insights to engage visitors in real time with live chat app.Improve website visitor tracking by constructing a successful navigation plan for your site.The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support.You wouldn't ignore a shop visitor walking up to your counter. Whos On live chat powers quick, convenient communications between brand and web visitor, complete with a handy range of features.