If your product is covered by warranty, the support service maybe available for free from manufacturer.
I think for a while it was updating automatically, then Security Center Communication stated that last update agent failed and that I should run a manual update, then the manual produced that error message. @Dave M: Ooooh, that's a sneaky looking name for a web page -- it's about "Event Viewer" (and how to open it, so 1 for your comment), not an open-source Event Viewer.
Follow the steps below to scan your computer using Mc Afee's system tray icon.1.
Mc Afee Endpoint Security is set to autoupdate on a regular basis, no matter if you shut down your computer every day or if you leave it running.
The Mc Afee Agent makes regular connections to one of the VUB’s central servers to check if there are any updates.
This includes the virus signature updates, but also updates to the Mc Afee Endpoint Security software.
As a user you don’t need to update manually, but you still can.
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Have you confirmed all Mc Afee services are running? Right click to start if you find a Mc Afee service taht is stopped.
Go into the section Anti-virus software: Mc Afee & Virex. You will need administrative rights, on some versions of Windows, you may have to right-click it, and choose to Run as administrator.
In some cases, IT staff may wish to speed up that process for troubleshooting or other reasons.
This can be accomplished either from the client or from the server.
The update process just hangs, stuck on the 'Downloading updates' stage with the circle activity indicator just going around and around forever.